FAQ

Tickets

• What is a ticket and how do I submit one?

• When do I need to submit a ticket?

• What must be included in my ticket?

• What is a ticket number and why is it important?

• How do I check on my ticket status?

TEMS

• What is an accounting template and is there a particular format that needs to be followed?

• Who sets up my Accounting Templates in CORE and TEMS?

• How do I reset my TEMS password?

• What do I need to do if I get locked out of TEMS?

• How do I get access to TEMS?

• What is TEMS and why is important to OIT's telecom customers?

• How do TEMS and CORE interact?

• How do I troubleshoot TEMS?

• What services and equipment does OIT charge back through TEMS?

• What are the most common reports customers pull in TEMS?

• Where do I find training materials on how to use TEMS?

CORE

• How do CORE and TEMS interact?

• Who sets up my accounting template in CORE and TEMS?

• How do I find my telecom charges in CORE?

• What is the 1597 balance sheet account and why is it important?

• How do I clean up the charges that have hit my 1597 balance sheet account?

Telecom Credits

• How do I request a billing credit?

• What is OIT's policy for requesting credits?

• What must be included in my credit request?

• How are credits issued to customers?

• How do I know when a credit has been issued?

• What happens if I find something on my bill that does not belong to my agency?

Billing Procedures

• What is the billing cycle for telecom charges?

• How does OIT process telecom bills?

• How do I know when OIT is done processing our telecom bills?

• What happens if I find something on my bill that does not belong to my agency?

Other Telecom Related Questions

• What telecom services are not billed through TEMS?

• Who do I reach out to for more technical advice and explanations?

Any change in service or billing still requires a ticket be submitted to the OIT Service Desk along with the Voice Order Service Form