FAQ

Tickets

TEMS

What is an accounting template and is there a particular format that needs to be followed?
Who sets up my Accounting Templates in CORE and TEMS?
How do I reset my TEMS password?
What do I need to do if I get locked out of TEMS?
How do I get access to TEMS?
What is TEMS and why is important to OIT's telecom customers?
How do TEMS and CORE interact?
How do I troubleshoot TEMS?
What services and equipment does OIT charge back through TEMS?
What are the most common reports customers pull in TEMS?
Where do I find training materials on how to use TEMS?

CORE

Telecom Credits

How do I request a billing credit?
What is OIT's policy for requesting credits?
What must be included in my credit request?
How are credits issued to customers?
How do I know when a credit has been issued?
What happens if I find something on my bill that does not belong to my agency?

Billing Procedures

What is the billing cycle for telecom charges?
How does OIT process telecom bills?
How do I know when OIT is done processing our telecom bills?
What happens if I find something on my bill that does not belong to my agency?

Other Telecom Related Questions

Any change in service or billing still requires a ticket be submitted to the OIT Service Desk along with the Voice Order Service Form