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FAQ
Tickets
What is a ticket and how do I submit one?
When do I need to submit a ticket?
What must be included in my ticket?
What is a ticket number and why is it important?
How do I check on my ticket status?
TEMS
What is an accounting template and is there a particular format that needs to be followed?
Who sets up my Accounting Templates in CORE and TEMS?
How do I reset my TEMS password?
What do I need to do if I get locked out of TEMS?
How do I get access to TEMS?
What is TEMS and why is important to OIT's telecom customers?
How do TEMS and CORE interact?
How do I troubleshoot TEMS?
What services and equipment does OIT charge back through TEMS?
What are the most common reports customers pull in TEMS?
Where do I find training materials on how to use TEMS?
CORE
How do CORE and TEMS interact?
Who sets up my accounting template in CORE and TEMS?
How do I find my telecom charges in CORE?
What is the 1597 balance sheet account and why is it important?
How do I clean up the charges that have hit my 1597 balance sheet account?
Telecom Credits
How do I request a billing credit?
What is OIT's policy for requesting credits?
What must be included in my credit request?
How are credits issued to customers?
How do I know when a credit has been issued?
What happens if I find something on my bill that does not belong to my agency?
Billing Procedures
What is the billing cycle for telecom charges?
How does OIT process telecom bills?
How do I know when OIT is done processing our telecom bills?
What happens if I find something on my bill that does not belong to my agency?
Other Telecom Related Questions
What telecom services are not billed through TEMS?
Who do I reach out to for more technical advice and explanations?
Any change in service or billing still requires a ticket be submitted to the OIT Service Desk along with the Voice Order Service Form