Useful Links

Tickets
A ticket notifies the Telecom Billing Team to make a change in TEMS. Depending on the requested change the ticket should be assigned to a specific group based on the following criteria:

Voice Services 
  • Add a telecom service or equipment
  • Change an existing telecom service or equipment 
  • Cancel a telecom service or equipment
  • Request technical explanations or guidance
Financial Operations
  • Request a telecom credit 
  • Request access to TEMS
  • Inquire about a current service or potential billing change to your service
Accounting 
  • Changes or updates to accounting templates
  • Questions regarding IET1 charges in CORE
  • Questions regarding charges hitting a BSA-1597 account 
A ticket is submitted through the Office of Information Technology Service Desk and can be submitted three different ways:
  • Phone: 303.239.HELP (4357)
  • Email
  • Customer Portal

Visit the OIT Service Desk page for more information regarding the tickets.

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OIT_Telecoms Email

The OIT_Telecombills email is a central location for customers to submit any questions regarding their telecom billing. 
  • This email box is monitored by the OIT Financial Services Telecom Billing Team.
  • Requests to change your telecom service, cancel your telecom service, or request a telecom credit must be submitted through a ticket and not emailed to the Telecom email box.

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TEMS

TEMS is the system used by the OIT Telecom Team to manage the Telecom assets for agencies and is available to our customers as a resource to manage their telecom charges. 
  • TEMS is a vital tool you can use to view and manage your telecom charges. 
  • It is recommended that you review your monthly telecom bills on a regular basis to ensure all telecom charges are being billed correctly. 
  • Reports can be run with options to drill down to specific phone numbers and employees.
  • Useful information about the reports can be found under the Guides and Training Materials tab. 
Access to TEMS: Submit a ticket through the OIT Service Desk. 
  • You will need to provide the accounting template(s) you want to view. 
  • If you would like access similar to another person in your work group, please provide their name in the ticket. 
  • If you are unsure of your access to TEMS or your accounting template, check with your agency's Budget office or email OIT_Telecombills@state.co.us

Voice Services
Technical questions regarding your telecom assets should be submitted to the OIT Service Desk through a ticket and sent to Voice Services.